Refund policy

Refund & Return Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

• Unused and unworn

• In original condition and packaging

• Free of stains, odors, damage, or signs of wear

Items showing signs of use, wear, washing, or alteration will not be eligible for a refund.

Items that are final sale, clearance, or customized are not eligible for returns.

👉 To initiate a return, please contact us at ponteropa.apparel@gmail.combefore sending the item back.

Returns sent without prior approval may not be accepted.

Non-Returnable Items

• Gift cards

• Final sale items

• Customized or personalized products

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

• Original shipping costs are non-refundable.

• If a return is rejected, the item will be sent back to you at your expense.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We strongly recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

We are not responsible for orders lost due to incorrect or incomplete shipping addresses provided by the customer.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Email us at ponteropa.apparel@gmail.com

• Your order number

• Clear photos of the item and original packaging

We will gladly replace the item or issue a refund at no additional cost.

Exchanges

We currently do not offer direct exchanges.

If you need a different item, please return your original purchase (if eligible) and place a new order.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at: ponteropa.apparel.com